Fall Maintenance Tips near Naperville, IL

“ It was fine. The issues were addressed in a timely fashion. Stop asking for more! ”

“ Brought the battery in for replacement, still under warranty. No problem. Only paid for labor. ”

“ Great service. Feel like they know me & my car. Jamie, Mark & Blake do a great job. ”

“ Great people. Very friendly and they do a good job Service is fast and accurate ”

“ Great people. Very friendly and they do a good job Service is fast and accurate ”

“ Blake went above and beyond to find the problem, work with the GM warranty division, and fix my car. He advocated for me, including producing all the service history showing my car was fully maintained at Chevy for ten years. He and Jamie and Mark are gems. ”

“ Roger and the finance officer did a great job with finding a car and getting me approved for financing. ”

“ Experience was good. Everything completed quickly and service helpful I did not have any issue with service completed ”

“ I love the dealership easy online scheduling competitive pricing and an overall hassle free experience ”

“ Very good experience with all representatives at Bill Kay Dealership. The communication was / is the most important and has assisted with time lines. Great Job by all! ”

“ Had a issue with my tire locks they got them off and put new lug nuts on and didnt charge me and arm and a leg ”

“ It was excellent. I have enjoyed having my car serviced there for many years. The technician, John Knopf, is excellent, probably the best in the area in my opinion. ”

“ Rodger was great and answered all my questions. Highly recommend. Was great to do business with ”

“ My salesman ,Rodger Nicklaus was great, answered all questions and went way above to make sure the deal went smoothly. Also Dennis, sales manager was great to work ”

“ Very satisfied with the maintenance service. The oil change and fuel injection chamber cleaning were performed professionally and efficiently. ”

“ Friendly and not pushy. Seemed knowledgeable about the features of the vehicle I was looking at. ”

“ They are always very professional and Blake has always been good to work with. It's always been a good experience at Bill Kay for whatever reason I'm there ”

“ Roger and the whole team have been nothing short of incredible to deal with. I couldn't sing higher praises for this wonderful team ”

“ My salesman, Jesus (Chuy) Serna, was the absolute best. He understood what i was looking for in a new car and guided me thru the entire process with ease and made it stress free. Tony, sales manager, and Jesse in finance did a great job with my trade in and the finance process as well. Could not have asked for better treatment ! Thanks guys :) ”

“ They've serviced my Corvettes for many years. Blake, the service consultant I work with is great. Never tried to sell me services I didn't need. The car is always ready when promised and is fixed correctly the first time. Now if they could just get a fancy coffee machine for the waiting room... ”

“ My salesman, Jesus (Chuy) Serna was the absolute best. He understood what I was looking for in a new car, and guided me thru the entire process with ease and made it stress free. Tony Volturo, Sales manger and Jesse Lopez in finance, also did a great job with my trade in and the financing as well. Could not have asked for better treatment ! Thanks guys :) ”

“ The service people are great.They always keep me posted as to what is being done ”

“ I brought 2 new cars from you guys and need a discount on my parts! ”

“ Oil change and checkup I had an oil change on my vehicle I had an oil change on my vehicle and the team provided recommended maintenance ”

“ Service only - Jamie is always excellent- responsive, knowledgeable and highly approachable- always upbeat and efficient ”

“ I always get amazing service from the time I pull in. Customer service is always friendly professional. I travel 35 to 40 mins and I don’t mind. ”

“ He's great to work with! He's polite, efficient, and knowledgeable about the process. Good job, Blake! ”

“ I had an exceptional experience at this dealership with Jesus Serna! The customer service was excellent, and the staff was friendly, professional, and helpful throughout the entire process. They made everything easy and stress-free, answered all my questions, and made sure I was satisfied. I truly appreciate the outstanding service and would definitely recommend this dealership to anyone looking to purchase a vehicle. I would gladly do business with them again! ”

“ (Translated by Google) The best experience. The staff were excellent, very kind at all times, both Jesús Flores and José. The process was quick. I loved coming here. (Original) La mejor experiencia. El trato de el personal fue excelente, muy amables en todo momento tanto de Jesús flores y José. El proceso fue rápido. Me encantó venir. ”

“ Was able to get appointment .Was able to wait for the car to be serviced. ”

“ Good service and great price Time was done on time and returned clean Vehicle was returned on time and cleaned inside and out ”

“ Clean accommodating and quick service today Everything was explained clearly and everything was Waiting room was clean and pleasant wish they would have closed caption on the television ”

“ The service department was very responsive and competent / explained well whatever doing and did it well!!!! ”

“ I arrived before my appointment and was greeted by Marc who wrote my vehicle up and kept me informed on my vehicle status by text and personal contact. I was also informed of one of my shock leaking and that it was covered by the vehicle warranty, Which was replaced the following week because the shock was not in stock at the time of my visit. I have no complaints at this time. ”

“ Went into the dealership just to test drive a car. Colin worked with me. I did not expect to get a brand new vehicle the same day. The team at Bill Kay Chevrolet was welcoming and all worked together to get me approved. Huge thanks to Colin ”

“ I worked with Colin, at the dealership. I will rate him a 5. Great customer service. They did everything they can to get my brand new car ”

“ John worked with over the phone to buy a Uses Jeep Wrangler and provided outstanding service. Tony helped complete the paperwork via Docusign. All questions were answered accurately and I was comfortable buying a low mileage used wrangler based on comprehensive pictures and excellent follow up from John and the BillKay team. Great experience thanks all. ”

“ Efficient Marc was very efficient and he gave a perfect customer on the time I had to wait and no problems whatsoever ”

“ He was very thorough in explaining what work was needed. The wait time was not too long. ”

“ From the very first phone call inquiring about the 72 Cutlass I eventually bought from Bill K., Roger was extremely helpful getting me all the things I requested. I was in the market for a 72 Cutlass Supreme to replace the one my father had to give up 40 years ago. I’ve never bought a classic car before or a car sight unseen. I’m in Tacoma, Wa and this was one of the top 2 car buying experiences I’ve ever had. Roger and his team were fair, always exhibiting exceptional customer service. I would suggest anyone buy from Roger if you’re looking for a new, used or a classic car. He is a true professional and goes above and beyond to ensure you feel comfortable when buying a vehicle. ”

“ My experience was very good, prompt and quick service. Service rep was very informative during the process, ”

“ Jesus was a great and patient salesman. I would recommend him to anyone looking to do business with Bill Kay. ”

“ oil change had an oil change and they said i need breaks at next oil change ”

“ I have a great experience no complaints at all, matter of fact everyone I came into contact at the dealership was great.?? ”

“ Brought the vehicle in to service for a recall. They advised us to replace the brakes because the rust on the rotors could potentially cause the brake pads to wear out faster. Seemed to be a real stretch for up selling a brake job. ”

“ I visited Bill Kay Chevrolet after scheduling an appointment to test drive a used Ford Bronco Sport Badlands. I liked the vehicle overall, but I was disappointed with how the appointment and follow-up were handled. Since the test drive was scheduled in advance, I expected the vehicle to be prepared and checked before I arrived. During the drive, the sunroof had a very noticeable rattle, and I also noticed a vibration while driving. The vehicle had several visible scratches, chips and cosmetic imperfections as well. I was told that the vehicle had gone through the dealership's inspection process, but the condition of the vehicle and the obvious sunroof rattle did not give me much confidence in that process. My biggest concern was the pricing. I was quoted an out-the-door price of approximately $32,000, which included an approximately $3,000 interior/exterior protection product that I did not want. I asked for a complete itemized breakdown showing the vehicle price, taxes, fees, protection products and other charges. I did not receive the detailed breakdown I requested. The following morning I was told that another customer had placed a deposit on the vehicle and that the sale was pending. Later, I received communication from another dealership employee asking when I wanted to come in to test drive that same vehicle. The conflicting communication added to my concerns about the overall experience. I ultimately decided not to pursue the vehicle. I understand that used vehicles can have cosmetic imperfections and that dealerships sell additional products, but I expect transparent pricing, clear communication and a vehicle to be properly prepared when a customer has scheduled an appointment specifically to see it. The Bronco itself was enjoyable to drive, but the dealership experience did not give me enough confidence to move forward with a purchase. ”